Return &
Refund
Policy
We want you to love your gear. If something isn't right, our straightforward 14-day return and exchange policy has you covered. No stress, just solutions.
Start My Return7-Day Return Policy
Customers may request a return, replacement, or refund within 7 days of receiving the product under these conditions:
Incorrect Item Received: The item delivered differs from the order.
Damage: The item arrives damaged.
Defect: The item does not function as per manufacturer specifications.
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How to Initiate a Return
1
Visit the Smartmys website and retrieve proof of purchase.
2
Email dicksonwongchiyanggg@gmail.com with your Return Authorization (RA) request, including the serial number, order number, or invoice.
Return Address
Sentrio Pandan
L1-01 Jalan 3/76C Desa Pandan,
55100, Kuala Lumpur.
Eligibility
- Unopened, original packaging, all accessories included.
- Serial number must match sold item.
- Good physical condition.
- Multiple-item purchases must be returned together.
Resolution
- Opt for replacement or refund.
- Refunds processed within 15 working days.
- Delivery costs for replacements borne by customer.